Complaint handlers

The following staff has been appointed by Schools and Professional Service Departments to handle formal complaints relating to their areas.


John Mantikas -


Barrie Goldstone -

Klaus Fischer -

Christopher Emmett, Head of Subject: Design -

Signy Svalastoga, Head of Subject: Architecture -

Gian Carlo Rossi, Head of Subject: Art - 

Elena Moschini, Head of Student Experience and Academic Outcomes -

Sheelagh Heugh, Principal Lecturer -

Brian Tutt, Principal Lecturer -

Steven Curtis, Head of Student Experience and Outcomes -

Centre for International Programmes and Languages:

Chris Lane -

Neelam Thapar, Head of Careers and Employability -

Pam Nelson, Deputy Chief Operating Officer -

Paulette Lyden, Business Manager -

Phil Chapman, Director of Engagement -

Subi Darbhanga, Head of Academic Services -

Subi Darbhanga, Head of Academic Services -

Karen Omisore, Head of Customer Liaison -

Laura Simmons, Head of Library Customer Services Development -

Counselling Service
Yannis Andreadakis, Counselling Service Manager -

Disabilities & Dyslexia Service
Sarah Richardson, Deputy Head of Student Services (DDS Manager) -

International Support
Natalia Mulley, International Support and Compliance Manager -

Student Money and Accommodation Advice
Rob Everett, Student Money & Accommodation Advice Manager -

Student Services
Lynsey Bendon, Head of Student Services -

Students' Union:

Complaints about the service of the SU: please use the SU's Complaints Procedure -

Nick Giddy, Deputy University Secretary (Legal and Student Matters) -

CPED - Centre for Professional & Educational Development
Digby Warren, Head of CPED -

Estates/Campus Services
Ada Okechukwu, Estates -

James Rockliffe, Head of Procurement -
(please note there is a separate procurement complaints procedure for Quotation or Tendering processes – see

Quality Enhancement Unit
Jane Hoar, Director of Academic Quality and Development, -

(including Vice-Chancellor's Office, Secretary's Office and Academic Business Administration)
Deborah Byatt, Head of Academic Business Administration -

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