Complaints Procedure

The University is committed to providing a high-quality service to its learning community. If you have concerns about the service you have received we want to hear about it. We will use your feedback as an opportunity to help you and to learn how we may improve our service. Further information about how to make a complaint and how the University will deal with your complaint can be found in our Complaints Procedure below:

 
  • We encourage complainants to try to resolve their complaints informally in the first instance
  • Formal complaints must be made on a Complaint Form, available below
  • All accompanying documents/information should be sent with the Complaint Form
  • Complaints should be sent to the Student Casework Office at casework@londonmet.ac.uk
  • Full details of the policy and procedure are given below

Students can report incidences that they have either personally experienced or have witnessed in regard to the action or omission of the University’s teaching-related or service-related provision. 

Choosing to report anonymously means the scope of the complaint is limited therefore, may not be able to be investigated or responded to by the University. Anonymous complaints can be made via email to casework@londonmet.ac.uk

Anonymous reporting may be used to provide statistical information to inform proactive and preventative work, or to allow for monitoring issues across the University

The University participates in the independent scheme for the review of student complaints operated by the Office of the Independent Adjudicator for Higher Education (the OIA). After you have exhausted the University’s internal procedures, if you remain dissatisfied you can ask the OIA to review the matter. Please note that the OIA does not review complaints concerning admission to the University. Find out more information on the scheme.

You can access additional guidance and resources (Staff login required). 

 

 

 
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