Complaints Procedure

The University is committed to providing a high-quality service to its learning community. If you have concerns about the service you have received we want to hear about it. We will use your feedback as an opportunity to help you and to learn how we may improve our service. Further information about how to make a complaint and how the University will deal with your complaint can be found in our Complaints Procedure below:

  • We encourage complainants to try to resolve their complaint informally in the first instance
  • Formal complaints must be made on a Complaint Form, available below
  • All accompanying documents/information should be sent with the Complaint Form
  • Complaints should be sent to the relevant Complaints Handler
  • Full details of the policy and procedure are given below

The University participates in the independent scheme for the review of student complaints operated by the Office of the Independent Adjudicator for Higher Education (”the OIA”). After you have exhausted the University’s internal procedures, if you remain dissatisfied you can ask the OIA to review the matter. Please note that the OIA does not review complaints concerning admission to the University.

You can access additional guidance and resources (Staff login required). 



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