IT help and support
Self Service Portal
Our self service portal allows you to submit your IT requests online and keep track of their progress as we work to complete them. The portal allows you to update your requests, upload attachments and advise that your requests can be closed if the matter has been resolved.
Self Service Portal Guidance
TechSmart (term-time only)
Get IT support at our TechSmart drop-in sessions. We provide advice about your devices and general IT support for students.
Visit the sessions during term-time any weekday between 9.00am and 5.00pm in the Aldgate library, Holloway library or Moorgate Hub.
IT Help Chat
If you have a quick IT query and want an instant response click on the link below. A pop-up will appear; enter your name and click Submit. Then enter your query and click Send. A member of our support staff will reply back as soon as possible.
020 7133 4444
The telephone line is open 24 hours a day, 365 days a year
Between 9.00am and 5.00pm our automated messaging service will offer help and advice on common issues and guidance on how to get in touch with us via the Self Service Portal.
An out-of-hours service is provided by NorMAN, operated by the University of Northumbria at Newcastle
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