IT help and support

list of software is available which will help you in studying remotely and using online tools. 

If you don’t have access to a laptop/the internet at home, please inform your course leader as soon as possible of any issues you may have around IT access. This could be to do with Wi-Fi/computing facilities/smartphone etc. Please provide your student ID number and the nature of the issue and contact details. 

Our self service portal allows you to submit your IT requests online and keep track of their progress as we work to complete them. The portal allows you to update your requests, upload attachments and advise that your requests can be closed if the matter has been resolved.

Self Service Portal Guidance

IT Self Service User Guide

Video - how to log a request

Video - how to find, view and update your request

Video - tracking the progress of your request 

If you have a quick IT query and want an instant response click on the link below. A pop-up will appear; enter your name and click Submit. Then enter your query and click Send. A member of our support staff will reply back as soon as possible. This service is available 24 hours a day, 365 days per year. Monday - Friday 9am-5pm this support is provided by London Met staff, out of hours your query will be answered by Norman Managed Services (University of Northumbria at Newcastle).

Please note: There is an issue with IT Help Chat when logged in to the Self Service Portal on Internet Explorer. Please use a different browser if you need to use the chat function while you are logged in.  

020 7133 4444

The telephone line is open all year round and offers basic IT support (including help re-setting your password) from 5pm to 9am. This is an external service provided by Norman Managed Services (University of Northumbria at Newcastle).

The telephone line is open 24/7 all year round.

The TechSmart team are based in the University libraries and are available during term time for face-to-face IT support, as well as providing IT support on chat all year round. 

All of the team have studied at London Met themselves so are perfectly placed to answer your queries. 

TechSmart Desks can be found:

Holloway campus

Learning Centre
Ground Floor
Monday to Friday 9am to 5pm
Term time only

Aldgate campus

Aldgate Library 
Ground Floor
Monday to Friday 9am to 5pm
Term time only

Need help during the holidays or out of hours?

IT Help Chat (including help to reset your password) is available 24 hours a day, 365 days a year from 5pm to 9am all year round this service is provided by Norman Managed Services (University of Northumbria at Newcastle), and you can also access this level of support by calling 0207 133 4444.
 

Please note: There is an issue with Chat when logged in to the Self Service Portal using Internet Explorer. Please use a different browser if you need to use the chat function while you are logged in.

 

IT Help and Support for Students

During the University building closure, online IT services are still available as per normal. 

For IT help and support, please use one of the support options listed below

IT Self Service Portal

IT Help Chat

Follow us on social media

Twitter @LDNMetUni_IT

Facebook @LondonMetITServices

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