IT help and support
A list of software is available which will help you in studying remotely and using online tools.
Equipment problems or access to the internet
If you don’t have access to a laptop/the internet at home, please inform your course leader as soon as possible of any issues you may have around IT access. This could be to do with Wi-Fi/computing facilities/smartphone etc. Please provide your student ID number and the nature of the issue and contact details.
Self Service Portal
Our self service portal allows you to submit your IT requests online and keep track of their progress as we work to complete them. The portal allows you to update your requests, upload attachments and advise that your requests can be closed if the matter has been resolved.
Self Service Portal Guidance
IT Help Chat
If you have a quick IT query and want an instant response click on the link below. A pop-up will appear; enter your name and click Submit. Then enter your query and click Send. A member of our support staff will reply back as soon as possible.
Please note: There is an issue with IT Help Chat when logged in to the Self Service Portal on Internet Explorer. Please use a different browser if you need to use the chat function while you are logged in.
020 7133 4444
The telephone line is open 24/7 all year round.
Between 9am and 5pm, our automated messaging service will offer help and advice on common issues and guidance on how to get in touch with us via the Self Service Portal.
An out-of-hours service is provided by Norman, operated by the University of Northumbria at Newcastle.