IT help and support


list of software is available which will help you in studying remotely and using online tools. 

If you don’t have access to a laptop/the internet at home, please inform your course leader as soon as possible of any issues you may have around IT access. This could be to do with Wi-Fi/computing facilities/smartphone etc. Please provide your student ID number and the nature of the issue and contact details. 

Our self service portal allows you to submit your IT requests online and keep track of their progress as we work to complete them. The portal allows you to update your requests, upload attachments and advise that your requests can be closed if the matter has been resolved.

Self Service Portal Guidance

IT Self Service User Guide

Video - how to log a request

Video - how to find, view and update your request

Video - tracking the progress of your request 

If you have a quick IT query and want an instant response click on the link below.  A pop-up will appear; enter your name and click Submit.  Then enter your query and click Send.  A member of our support staff will reply back as soon as possible. 

Please note: There is an issue with IT Help Chat when logged in to the Self Service Portal on Internet Explorer. Please use a different browser if you need to use the chat function while you are logged in.  

020 7133 4444

The telephone line is open 24/7 all year round.

Between 9am and 5pm, our automated messaging service will offer help and advice on common issues and guidance on how to get in touch with us via the Self Service Portal.

An out-of-hours service is provided by Norman, operated by the University of Northumbria at Newcastle. 

IT Help and Support for Students

During the University building closure, online IT services are still available as per normal. 

For IT help and support, please use one of the support options listed below

IT Self Service Portal

IT Help Chat

Follow us on social media

Twitter @LDNMetUni_IT

Facebook @LondonMetITServices

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