Money and financial advice

Student Services photo

The Student Money and Accommodation Advice team provides confidential, face-to-face drop-in sessions and appointments on a range of issues from undergraduate and postgraduate funding for Home and EU students, to accommodation in student halls and private rented accommodation in London. We can offer support with making your funding application to Student Finance England or its non-UK team, and advice and help with resolving any difficulties you might have in the process with Student Finance England. We also provide funding advice if you are considering changing, suspending, or leaving your course, and support in liaising with other University teams, for example, the Student Fees Office and the Income Section. 

During the summer vacation student advisers are available for appointments at various times Monday to Friday, at Holloway Road Learning Centre and Aldgate, and on Wednesdays at the Moorgate Hub. To book an appointment please contact your Student Hub

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Our student advisers provide specialist accommodation advice for Home, EU, and International students, and specialist funding advice for undergraduate and postgraduate Home and EU students. We are available for drop-ins or appointments at the following locations and times during term time. 

Drop-ins (term-time only) from Monday 8 October

Aldgate Hub - 9:30 until 12:30 Monday to Friday

Holloway Hub - 9:30 until 12:30 Monday to Friday

Moorgate Hub - 9:30 until 12:30 Wednesday only

Drop-ins are a first come first seen service, with each drop-in lasting a maximum of 20 minutes. As advisers can only see a certain number of students during each drop-in session, it is advisable to arrive as early as possible. If you arrive late or the maximum number of students has been seen, you will be referred to the next drop-in session, or invited to book an appointment.

You can now self check in to our Student Money and Accommodation Advice drop-ins. When you arrive at your Student Hub, enter your full name, Student ID and mobile number into the kiosk, and take a seat. The system will then notify you when it is your turn to see one of the advisers. 

When you arrive for your appointment:

Aldgate - You can check in either at the Aldgate Student Hub desk or at the kiosk in the Aldgate Hub. Once you've checked in, take a seat and a text message will be sent to you when the adviser is ready to see you.

Learning Centre, Holloway - Please check in at the kiosk on the mezzanine floor of the Leaning Centre, then take a seat and wait for the adviser to collect you.

Moorgate - You can check in either at the Moorgate Student Hub desk or at the kiosk in the Moorgate Hub. Once you've checked in, take a seat and a text message will be sent to you when the adviser is ready to see you.

If you feel that your circumstances are complex it may be better to book a 30 minute appointment with an adviser as we may need to contact the specialist team at Student Finance England and their phone lines are only open from 10am until 4pm.

Appointments

During term time student advisers are also available for afternoon appointments. These are based in the Student Services centres at Aldgate (Calcutta House) and Holloway (Learning Centre) Monday to Friday and on Wednesday at the Moorgate Hub. 

To book an appointment please contact your Student Hub. Alternatively, you can now book an appointment online. Click HERE to book an appointment - depending on which browser you are using you may need to type your postcode into the qudini page to generate the booking links.

Student Money and Accommodation Advice appointments are in high demand. If you can't make your appointment, please contact your Student Hub in advance to cancel it so we can offer the appointment slot to another student. If you booked online you can cancel the appointment via your booking email. If you repeatedly miss appointments without cancelling them, your use of the service may be terminated.

Vacation periods 

During the vacation period, student advisers are available for appointments only, Monday to Friday. Please see the appointments section (above) on how to book.

You can now book an appointment with a Student Money and Accommodation Adviser online. Click HERE to book an appointment - depending on which browser you are using you may need to type your postcode into the qudini page to generate the booking links.

Student Money and Accommodation Advice appointments are in high demand. If you can't make your appointment, please contact your Student Hub in advance to cancel it so we can offer the appointment slot to another student. If you booked online you can cancel the appointment via your booking email. If you repeatedly miss appointments without cancelling them, your use of the service may be terminated.

Please take a look at our accommodation pages for information on external student halls of residence, private rented accommodation, short stay accommodation, summer accommodation, and landlord services. Alternatively, contact our advice team:

Student Hub: Aldgate +44 (0)20 7133 7002; Holloway +44 (0)20 7133 7001; Moorgate +44 (0)20 7133 7003
Email: SMAA@londonmet.ac.uk
Student Pad: londonmetstudentpad.co.uk/accommodation

Useful housing links

Rent calculator

Not sure who is responsible for repairs and maintenance in your rented home? Check out the following guidance from Shelter.

Shelter also provides information on how to check if your tenancy deposit is protected, as well as on how to proceed if your landlord doesn't refund your deposit at the end of your tenancy.  

Local support

Crisis Skylight

Tower Hamlets Food Bank

Toynbee Hall

Whitechapel Mission

At London Met, we understand the extra challenges faced by student parents. We know that balancing your studies alongside the demands of running a family, organising childcare and managing finances may at times feel overwhelming. We offer a lot of support and can refer you on to our network of specialist contacts, where necessary.

We can support you with the following:

Understanding the 30 hour and 15 hour childcare government requirements

Navigating child tax credits and child benefit 

Applying for Student Finance England - we can provide a spot check to make sure you are receiving all the grants 

Debt referrals

Support understanding welfare benefits (Universal Credit/ Housing Benefit/ Income Support/ Jobseekers' Allowance)

Advice on grants, bursaries and hardship funds

Referral to our Counselling Team and Academic Support

We also offer quick financial spot checks to make sure you are receiving all the support available for your circumstances.

Our information sheet Students with children gives a good overview of all the funding available but if you still have questions, you can book an appointment with one of our Student Money and Accommodation Advisers.

Named contact for Student Parents - Susie McLoughlin
SMAA@londonmet.ac.uk
 

Student Money and Accommodation Advice

020 7133 7001

020 7133 7002

Email (Home/EU students):    
SMAA@londonmet.ac.uk

Email (International students):
adviceinternational.studentservices@londonmet.ac.uk

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