IT support over the winter break

The University will be closed from the 21 December, resuming service on the 4 January 2021.

During the Christmas and New Year Holidays, telephone IT support will be available from our NORMAN out of hours service on Christmas Day, Boxing Day and New Year’s Day. If you require support on these days please call 020 7133 4444. NORMAN will continue to provide out of hours IT Chat service from 5 pm – 9am on weekdays and weekends.

Techsmart will provide a limited IT Chat service between 9am – 5pm on weekdays.

For password issues please use Password Manager Service 

The ITS Department will not be working over the holiday period, however services will be automatically monitored. In the event of a service going down and not automatically recovered, it may not be available again until we return on the 4 January 2021.

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