Your voice

If you'd like to find out more about student voice and being a class rep, check out the London Metropolitan Students' Union website that has a handy guide on Student Voice

Students can find their specific module and course action plans, which are based on student feedback by looking on Weblearn.

If you can't find them please contact your lecturers or Course Leader who can provide this for you. 

The National Student Survey (NSS) is an annual, national survey run by Ipsos Mori and The Office for Students; it involves all universities in the UK and is only available to final year undergraduate students. 

Have a look at the most recent results. The University composes a full report back to students in term one of the following academic year and this page will link to this when published. 

Find out more about the National Student Survey (NSS)

Similar to the NSS, the University also engages in two external surveys aimed at postgraduate taught (PGT) and postgraduate research (PGR) students, these are the Postgraduate Taught Survey (PTES) and the Postgraduate Research Survey (PRES). These surveys run in term two of the academic year and are run nationally. They help the University and wider Higher Education (HE) sector understand the specific needs and experiences of PGT/PGR students. 

The Welcome Survey (WS) is a survey for all students, sent at the beginning of the academic year. It asks about their experiences; for new students, applying for their course all the way to enrolment and course introduction, and for returning students, re-enroling at London Met. Once this survey closes we share the results and actions with all students (usually by the end of week four of teaching). It runs in term one and two of each academic year.

The Student Experience Survey (SES) is a modular survey that runs for two weeks in each academic term (twice a year), between week 5 and 7. It sends modular based surveys (a maximum of four) to each student on a range of learning and teaching questions. After these surveys close we ask lecturers to ‘close the loop’ by responding to your feedback (by the end of week 9).

At the end of each academic year, the University asks students about their experience of a range of student services in the End of Year Survey (EOYS). This ranges from estates and IT to careers and employability. The results of this survey shape service delivery over the summer break and lead to changes to the student experience. In 2021-22 we created a 'You said, We did' feedback report which we shared with students. 

There are many other opportunities for you to comment on your student experience throughout the year. Please use our feedback schemes to ‘Tell Us’ about your experience. 

This includes becoming or engaging with course level Student Reps, reaching out to the Students' Union, attending focus groups or stakeholder engagement events and in some cases being elected or invited to sit on University governance meetings to influence and shape decision making at the institution.

At London Met, our Student Partnership Agreement (SPA) is central to everything we do. This means working in partnership with you, to make sure we’re creating the best student experience possible, together. 

To make sure your voice is being heard, it is important that you tell us what you think so we can make the changes you want to see across the University. By telling us what you think, it gives us the opportunity to communicate back to you about what we’re doing in response to your experiences. 

Whether you are a new or returning student, we want to hear from you. When the opportunity comes up to take part in our surveys, attend a focus group or use your voice in meetings, we want you to feel empowered to do so knowing the University is listening and acting on that feedback.

Year on year, we’re seeing an increase in your satisfaction. This is because we have taken action on the things that are most important to you. Over the summer the University and your Students’ Union have started implementing a whole list of changes based on student feedback that you and your peers told us about over the last academic year.

This list isn’t exhaustive but it does highlight some of the most important changes happening in response to what you’ve told us.

Digital Transformation and IT Services

The University recognises the need to continue to invest in digital services.  

The following improvements have been made in response to your feedback:

  • Investing £1.5m to improve lecture recording and audio-visual facilities in 80 classrooms initially. This is part of our commitment to ensuring that lectures will be livestreamed and recorded for accessibility and  to provide an additional resource for students to support learning. 
  • An investment of £675,000 into student computing labs and workspaces, upgrading 329 PCs and iMacs.
  • Additionally we have upgraded a range of software and services at London Met including: 
  • Lecture capture, timetabling software, Weblearn, AppsAnywhere
  • Application upgrades, including Adobe
  • Made a £50,000 investment in improving wireless network service

Estates

The Estates team have implemented a large number of changes across the University, including:

  • The campus: We have introduced a University campus map to enhance your ability to navigate the campus. In addition the University has committed to creating additional learning and  social spaces as well as upgrades to existing classrooms.  
  • Staffing: further recruitment of key student-facing staff and further training to ensure high standards of customer service to students, staff & visitors
  • Health and Safety:introduction of additional CCTV, a security patrol app & more work to keep everyone safe on campus. We have also started monitoring busy areas to ensure cleaning resources can be deployed in an effective and timely way.

Student Services

In response to your feedback, our Student Services team have implemented the following:

  • Recruiting an extra Disability Dyslexia Support  and Student Money and Advice Advisor.
  • Plans to review the landing webpage for Student Services and individual Teams webpage. 
  • Review the role, information, and purpose of our reception area within room TM1-33.

School offices 

Our school offices are your first point of contact, and are making some changes to improve the services they provide:

  • New software will enable more queries to go to relevant teams directly, rather than through the school Office. We hope this will reduce delays and processing of student queries.   
  • Better signage and wayfinding is being explored to make accessing the school offices easier. 
  • The school offices have used the summer period to focus on training and knowledge to better improve the experience for students engaging with the service.

Careers and Employability

The Careers and Employability team have looked to improve the access, engagement and robust delivery of employability and careers services for students through:

  • Creating careers Information roadshows throughout the year which will highlight the Careers Portal for increased visibility of the services provided
  • Working with your tutors and course leaders to  embed employability within the curriculum, in line with the aims of our Careers Education Framework (CEF)
  • The team are now sharing the careers event calendar with the Students’ Union and other groups, so you can get the information more easily
  • Making an Inclusive Futures Fair and associated toolkit to support students into careers from underrepresented backgrounds

Students’ Union

In response to feedback, the Students’ Union has restructured their staffing and how the officers work to better suit your needs.

  • Our new officer structure and governance procedures will make it really clear for students about which officer is responsible for what, and should ensure we’re able to continue to deliver for students whether that's advice and support or part of sports and activities.

 

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