Wellbeing at London Met

female student smiling with colleague
Wellbeing at London Metropolitan University
The University has many services and initiatives to help you to maintain and improve your physical and mental wellbeing while you are a student at the University. We have pulled these together here so that you can access the information you need at a glance.

The latest advice on the Coranavirus outbreak can be found here 

Your first stop with any query you have about your studies or to book appointments with the support services available at the University

Our Student Services team is here to help you maximise your potential and support you with challenges you may face while you study.

Disabilities and Dyslexia Service (DDS)

Counselling and personal development

Money and financial advice


Everyone at London Met is committed to supporting you during the changes ahead. We’re especially aware that those of you from other EU member states will be concerned about how the UK’s relationship with the EU may impact on your studies going forward. 

The situation is changing all the time, but we think the biggest impact is likely to be on those of you who are currently on an Erasmus+ study placement, on a year-in-industry placement in the EU or have one planned, have taken a break from studies and left the UK or who have field trips planned for the next academic year. If you think you might be affected please contact our international student support team.

Where can I get support?

International student support team

Other sources of advice

There are some really good Brexit FAQs on the Universities UK website. These are updated regularly and are a reliable source of information.

You can also visit the following websites:

In the case of a serious emergency that requires the assistance of the emergency services (Fire, Ambulance, Police) please phone 999 immediately. To use an internal phone, add an additional 9 and dial 9999.
You must then also contact the University Security Team on ext 3333.  This is to ensure that the Security Team can take the necessary steps depending on the emergency, and also to enable access to the building for the emergency services.

Counter Terrorism Policing is asking students, universities, and student unions to stay safe and know what to do in case of an emergency incident. The UK’s Senior National Coordinator for Protective Security, Deputy Assistant Commissioner Lucy D'Orsi, adds: “There is no specific intelligence to say colleges and universities are being targeted and the chances of being caught up in a terrorist incident or weapons attacks are still low. But sadly we have seen lethal assaults carried out by people with a variety of deadly motives. So it is important everyone stays alert and knows what to do if the worst was to happen.” Firearms and weapon attacks are rare but all communities  need to be prepared. If you should get caught up in an incident, their advice is simple: Run, Hide, Tell.

Run to a place of safety. This is a far better option than to surrender or negotiate. If there is nowhere to go then...

Hide, it’s better than to confront. Remember to turn your phone to silent and turn off vibrate. Barricade yourself in if you can. Then finally, and only when it is safe to do so…

Tell the police by calling 999.

Remember if you see anything suspicious that is giving you cause for concern, trust your instincts and ACT. Contact the Security Team or report to specialist officers online.

In an emergency always call 999.

You may also find this list of Health and Emergency contacts helpful.
Additional Staff Information:  Details of first aiders based in your area can be found on the First Aider lists for Campus Buildings. You may also need to log the incident on the Accident and Incident Reporting Form.
Depending on the emergency, it may also be appropriate to make a Safeguarding Report. Please refer to you Local Safeguarding Officer for advice.  

The Students' Union offers specialist support and advice and can also help advise on academic support.

Contact details:

Students Union website

Book an appointment to see a member of one of our specialist advice teams.

Book an appointment

London Metropolitan University is committed to equal opportunities and all applications are considered on their individual merits.   

Occasionally the University admits students who are under the age of 18 years. These students and their parents/guardians should understand that the University predominantly admits students who are over the age of 18 years and that they will be entering into an adult environment. The University treats all its students as independent, mature individuals and students who are under the age of 18 years will be treated in the same way.  

The usual personal and academic support arrangements will apply to students who are under 18 years. However, the University acknowledges that anyone under the age of 18 is legally a child and recognises that students under the age of 18 may therefore have additional needs in relation to their wellbeing.  

The University's full under 18 years policy is available at:

Under 18's Policy

For most students, University life is a rich and fulfilling experience; however for others, issues around their health, conduct and wellbeing may impact on their ability to study. Student support services at London Metropolitan University are accessible to all students and provide a wide range of pastoral care and support. However, there are times when intervention by staff or other students is required. The Cause for Concern reporting form should be used to report concerns such as health, wellbeing, conduct, safety or vulnerability which can affect a student’s academic engagement.

Safeguarding concern reporting form

As an apprenticeship student  you have access to a wide range of pastoral care and support provided by the student support services at the University. 

As an apprentice the support you receive in the workplace through your workplace mentor is as crucial as that you receive through the university. If you have a wellbeing issue whilst you are at work you may be able to raise this with your mentor. If you feel that you are unable to raise concerns with your mentor you can still contact the university even if you are in your workplace.

If you have  a concern outside the opening hours of the university and your own working hours the links within the community support services section, below, lead  to organisations that may be able to help you outside of our normal operating hours.

If you feel unsafe and are in imminent danger you should contact the emergency services.

If you have any general queries regarding your course please email the Apprenticeships team.

Optimise your time at university by becoming part of the community, trying new things, making new connections and building your CV.
Student Services, the Student Liaison Team and your Student Hub are here to support and advise you if you experience any difficulties while you're studying. They can also help you make contact with external organisations in your community that may be able to assist you. Here's a list of external organisations and services which may be useful to you in your university life.
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