National Student Survey (NSS) 2020

The letters NSS in white on a purple background and National Student Survey written beneath

The National Student Survey

The National Student Survey (NSS) is a high-profile annual census of nearly half a million students across the UK. Conducted each year since 2005, it is an established survey that produces influential data. It gives students a powerful voice to help shape the future of their course at their university. 

The National Student Survey (NSS) gives you the opportunity to say what you think about your course at London Met. It allows you to say both what you liked and what you think needs more work. 

Your feedback helps us to decide the changes we can make to provide the best possible experience for all of our students. We listen to, learn from and act on student feedback and value the time you take to provide it. 

All your responses will remain strictly anonymous – at no point will you be identified to us.

As easy as one, two, three.

  1. Search your University email inbox for an email from NSS2020@ipsos-mori.com and click on your unique link
  2. Complete the 10-minute survey using your favourite device (the survey works well on mobile devices)
  3. Finish the survey before the end of the day on 14 February to claim a USB mobile power bank worth £10. Just show us the completion email at one of our NSS bases. 

Drop-in to an NSS base to ask a question, complete the survey on one of our computers and pick-up your USB power bank.

  • When?: Weekdays from Monday 3 Feb to Friday 14 Feb.
  • Where?: Aldgate (room GSB-15) and Holloway (room TG-01) 

Why should I complete it?
Only you and your fellow students have the experience of studying on your course. The NSS has been designed to capture your views on the areas that are most important to you.

Your response to the NSS will also help provide useful information to future students about your course. The results are made available to the public through the Discover Uni website which allows anyone to compare data about UK higher education courses.

If you complete the survey by the end of the day on 14 February, you can enter the free prize draw to be in with a chance of winning one of five £1000 cash prizes.

Who is eligible?
The NSS is run across all publicly funded higher education providers in England, Wales, Northern Ireland, and Scotland, as well as private/alternative providers in England with specific course designation for new students. Further education colleges in England and Northern Ireland, Further Education Institutions (FEIs) in Wales with directly funded HE students are eligible to participate

All students studying on courses leading to undergraduate credits or qualifications which are longer than one year full-time study or its part time equivalent (such as bachelor's degrees, foundation degrees, higher education diplomas) will be surveyed in their final year of study. Students on more flexible part-time programmes (whose final year cannot be easily predicted) will normally be surveyed during their fourth year of study. Students who have withdrawn from study during their final year will be included in the survey as their feedback is equally valuable. Unless otherwise removed, students who have repeated a year or have changed their course arrangements but were originally expected to graduate in 2020 will still be surveyed in the current year. Students who were already surveyed in 2019 will not be surveyed in 2020. 

How do I complete the NSS?
Ipsos MORI will contact all eligible students by email or telephone. Verification will take place to ensure you are eligible to take part in the survey. If you are eligible, your responses will be submitted to the survey. Once the survey questions have been completed, you will not be contacted again or receive any further reminders from Ipsos MORI. 

Ipsos MORI  will initially attempt to contact you by email, and if they have no response, they will then contact you by telephone. The survey is linked to a live database of eligible students, which is updated on a regular basis so that students who have already completed the NSS will not receive further invitations. If you have completed the survey but still receive an invitation or a reminder, it may be due to Ipsos MORI’s inability to match the details you supplied, to the ones supplied by London Met. There may also be some overlap between when you sent your response and when Ipsos MORI re-contacted you. 

I’m in my final year but don’t have an NSS survey email. How can I make my voice heard?
Firstly, visit one of our NSS bases and we can double check whether you are eligible.

There are a number of reasons you might not be surveyed as part of the NSS, but we’re still keen to hear what you have to say. So we’ve created a Student Experience Survey to capture your thoughts on 

During the survey fortnight you can take part in a specially created Student Experience Survey 

Will my response be confidential?
Your responses to the survey are strictly confidential, and all responses are anonymised before they are made available to London Met. All responses remain confidential excluding exceptional circumstances where there is evidence the respondent or others are at risk of harm.

Information is used in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Please read the full GDPR notice for more details

Useful links

 

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