Estates Helpdesk

The Estates Helpdesk is here to help everyone at the University with requests or problems relating to the buildings or facilities. A summary of areas we cover is given below. We will endeavour to swiftly and effectively help anyone contacting the Helpdesk. Just ask.

The helpdesk is open Monday to Friday between 8am and 7pm. Outside of these hours, your call will be routed to an off-site helpdesk.

Contact the Estates Helpdesk

  • Cross site telephone number 5555
  • External number 0207 133 2751 (ASK1) 
  • Via email

Email is the preferred way to contact the helpdesk. The first time you use this facility, you will be asked to provide the following information:

  • Your full name
  • Telephone number
  • Email address
  • Building
  • Location and the room number
  • Details of the problem

Helpdesk Services 

  • Porters 
    Room set ups 
    Furniture Moves
  • Transport 
    Van hire 
    Mini buses
  • Cleaning 
    Rubbish collection
  • Lifts 
    Not responding 
  • Maintenance 
    Heating/cooling problems 
    Lighting/power problems 
    Failures of doors/windows/blinds etc
  • General information 
    How do I? 
    Where can I? 
    Who does? 
    I need...
  • Office moves
    Furniture ordering

  •  Signage

    *Door numbers - contact main reception
  • Events
    Security Requirements
    Cleaning Requirements
    Furniture Set Up


  • Site Access Requests
  • Office retrieval requests 
  • ID cards
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