Library service standards

Our service standards provide our users with an indication of the level of service they can expect from us in a number of key areas. They are monitored, reviewed and reported regularly in order to improve the delivery of our services.

Due to Covid-19, our ability to fulfil service standards has been impacted since March 2020 due to building closures. We have reviewed and adapted these standards as a consequence of the current pandemic.

Service Area

  • We will provide a responsive enquiry service and a variety of spaces in which it is pleasant to work and study. Study seating and opening hours are reduced due to the required social distancing measures that have been introduced as a consequence of Covid-19.

Service Statements

  • We aim to be open for at least 99% of the advertised opening hours
  • We will provide a welcoming and accessible range of study environments to suit differing needs
  • We will provide an initial response to all email enquiries to library@londonmet.ac.uk within 2 working days*
  • We will provide an initial response to all email enquiries to specialcollections@londonmet.ac.uk within 2 working days

* = a working day during the weekday Library Services operating hours

Service Area

  • We will provide timely, responsive, seamless discovery and access to all information resources that students and staff need for learning, teaching and research. To reduce the risk of virus transmission, there is no direct access to print stock. Library staff will be collecting the books on your behalf whilst the shelves are closed.
  • Access to Special collections resources are restricted due to Covid19 whilst the Reading Room remains closed.

Service Statements

  • Digital library resources will be available 24/7 on and off campus to all eligible users. Whenever we are aware of any problems or downtime, we will notify you via our social media
  • We aim to have 99% of new e-books available to users within one working day of purchase*

* = a working day during the weekday Library Services operating hours

Service Area

  • We will promote and facilitate awareness and access to all the information resources that students need for their studies whilst on and off-campus. As a consequence of the pandemic, all consultations and information literacy training with Academic Liaison Librarians will be online only.

Service Statements

  • We will provide relevant and up to date subject information on our web pages
  • Every student will have an Academic Liaison Librarian assigned to their course
  • We make information literacy training available for every student via content on Weblearn, face to face or online consultations
  • We will provide relevant and up to date information about Special Collections on our web pages
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