Student Satisfaction Surveys

It is important for us to know that we are providing the services that you need and how satisfied you are with them. We have collated your satisfaction to library-related questions in the following surveys.

The National Student Survey (NSS), the Postgraduate Taught Experience Survey (PTES), the Postgraduate Research Experience Survey (PRES), as well as the internal Welcome, Student Experience and End of Year Satisfaction Surveys, help us to understand your current and future needs, experiences and expectations; enabling us to identify service developments and improvements.

Question 19 - The library resources (e.g. books, online services and learning spaces) have supported my learning well

2020-21 - 73%
2020/21 results showed that sector-wide, 75% of students agreed with Q19 compared with 87% in 2019/20

2019-20 - 87%

2018-19 - 85%

2017-18 - 82%

Question 20 - I have been able to access course-specific resources (e.g. equipment, facilities, software, collections) when I needed to

2020-21 - 71%
2020/21 results showed that sector-wide, 74% of students agreed with Q20 compared with 87% in 2019/20

2019-20 - 85%

2018-19 - 82%

2017-18 - 79%

Overall satisfaction with Resources

2020-21 - London Met - 63%

2020-21 - Sector average - 73%

There is appropriate access to physical library resources and facilities

2020-21 - London Met - 47% *

2020-21 - Sector average - 61%

* Note: lack of access to print resources during library closures due to Covid19 pandemic

There is appropriate access to online library resources

2020-21 - London Met - 76%

2020-21 - Sector average - 84%

There is appropriate access to IT resources and facilities when I am on Campus

2020-21 - London Met - 57%

2020-21 - Sector average - 67%

I have been able to access subject specific resources necessary for my studies when I am on Campus

2020-21 - London Met - 57%

2020-21 - Sector average - 66%

I have been able to access subject specific resources necessary for my studies when I am learning remotely

2020-21 - London Met - 72%

2020-21 - Sector average - 80%

Question - There is appropriate access to physical library resources and facilities*

2020/21 - % agree - 42%

Question - There is adequate provision of online library facilities

2020/21 - % agree - 62%

* Note: lack of access to print resources during library closures due to Covid19 pandemic

% who agree and strongly agree combined

Question - I am confident of finding a book via the online library service

2021/22 - Semester Two - 68%
2021/22 - Semester One - 60%
2020/21 - Semester Two - 63%
2020/21 - Semester One - 55%

Question - I know how to contact my subject Academic Liaison Librarian & access library resources

2021/22 - Semester Two - 64%
2021/22 - Semester One - 57%
2020/21 - Semester Two - 63%
2020/21 - Semester One - 57%

Question - Have you located your online reading list in each of your WebLearn modules?

% who said Yes

2021/22 - Semester Two - 83%
2021/22 - Semester One - N/A
2020/21 - Semester Two - 64%
2020/21 - Semester One - 63%

% who agree and strongly agree combined

Question 6 - I have been able to access library resources in support of my teaching

2021 - Term 2 - 83.63%
2021 - Term 1 - 85.52%
2020 - Term 2 - 78.23%
2020 - Term 1 - 70.26%

% who agree and strongly agree combined

Question - I am satisfied with the overall service provided by Library Services and Special Collections

2021/22 - 81%

2020/21 - 74%

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