Student Satisfaction Surveys

It is important for us to know that we are providing the services that you need and how satisfied you are with them. We have collated your satisfaction to library-related questions in the following surveys.

The National Student Survey (NSS), the Postgraduate Taught Experience Survey (PTES), the Postgraduate Research Experience Survey (PRES), as well as the internal Welcome and End of Year Satisfaction Surveys, help us to understand your current and future needs, experiences and expectations; enabling us to identify service developments and improvements.

Question 19 - The library resources (e.g. books, online services and learning spaces) have supported my learning well

2020-21 - 73%
2020/21 results showed that sector-wide, 75% of students agreed with Q19 compared with 87% in 2019/20

2019-20 - 87%

2018-19 - 85%

2017-18 - 82%

Question 20 - I have been able to access course-specific resources (e.g. equipment, facilities, software, collections) when I needed to

2020-21 - 71%
2020/21 results showed that sector-wide, 74% of students agreed with Q20 compared with 87% in 2019/20

2019-20 - 85%

2018-19 - 82%

2017-18 - 79%

Overall satisfaction with Resources

London Met - 63%

Sector average - 73%

There is appropriate access to physical library resources and facilities

London Met - 47% *

Sector average - 61%

* Note: lack of access to print resources during library closures due to Covid19 pandemic

There is appropriate access to online library resources

London Met - 76%

Sector average - 84%

There is appropriate access to IT resources and facilities when I am on Campus

London Met - 57%

Sector average - 67%

I have been able to access subject specific resources necessary for my studies when I am on Campus

London Met - 57%

Sector average - 66%

I have been able to access subject specific resources necessary for my studies when I am learning remotely

London Met - 72%

Sector average - 80%

Question - There is appropriate access to physical library resources and facilities*

2020/21 - % agree - 42%

Question - There is adequate provision of online library facilities

2020/21 - % agree - 62%

* Note: lack of access to print resources during library closures due to Covid19 pandemic

% who agree and strongly agree combined

Question - I am confident of finding a book via the online library service

2021/22 - Semester One - 60%
2020/21 - Semester Two - 63%
2020/21 - Semester One - 55%

Question - I know how to contact my subject Academic Liaison Librarian & access library resources

2021/22 - Semester One - 57%
2020/21 - Semester Two - 63%
2020/21 - Semester One - 57%

Question - I have a reading list containing resources to support my studies

2021/22 - Semester One - N/A
2020/21 - Semester Two - 64%
2020/21 - Semester One - 63%

% who agree and strongly agree combined

Question - I am satisfied with the overall service provided by Library Services and Special Collections

2020/21 - 74%

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