You asked, we listened

Please let us know what you think of our services by emailing:
Alternatively, you can post a note on our Feedback Wall in each Library or speak to us in person at the Library Information Desks.

Feedback Response
You asked for more charging points in Holloway Library We have installed desk mounted charging stations on mezzanine level desks
You asked for longer summer opening hours Both libraries will be open until 9pm in July and August 2023 and until 11.30pm from 1 September 2023
You asked for more silent spaces in Holloway library We have created new silent rooms for individuals to use
  • LCG-19 with 24 study carrells on the ground floor
  • LCM-18 with 12 computers on the mezzanine
Feedback Response
You asked for longer opening hours during the Easter vacation Both libraries will remain open until 11pm instead of the normal vacation closure time of 7pm
You asked for more ergonomic chairs in the Library for those with additional needs These green chairs are now available on all floors of the Library
You asked for more up to date self service machines to borrow and return books We introduced new RFID machines in September 2021. We hope you like them!
You asked us to replace some broken chairs in Holloway Library A business case for replacement chairs has gone to Estates for approval - January 2022
You asked us for some specific titles for our Reading for Pleasure collection on our Christmas wishes trees We purchased them and they should arrive in stock very soon - January 2022
Feedback Response
You asked for more online resources whilst libraries were closed during lockdown The University gave a significant amount of funding to Library Services for us to buy additional e-resources in January 2021. They are listed on the Library News page under New E-resources.
You asked about accessing print resources whilst library opening hours were restricted during the pandemic We introduced a click and collect service in October 2020 and scan on demand in December 2020 to improve access to print resources when the libraries were open with restricted hours.
Feedback Response
You asked for more online resources including e-books So far, in the 2019/20 academic year we have spent over £146,000 on purchasing books to support student learning. We always look to buy an e-book copy first, where the publisher makes this format type available for us to purchase.
You asked for more books and journals Library staff analyse the reading list software to look for instances where the same title appears on multiple lists so we can buy extra copies. We also monitor usage of copies in the physical libraries and will buy additional copies in response to this.
You said some of the chairs in the Library are dirty Our Campus cleaning staff are cleaning all chairs - a few at a time. We have also put in a request to purchase 60 new chairs to replace broken ones in the Learning Centre - April 2020
You asked for more plugs and charging ports in the LPC room in Holloway Library We will raise a job with our Estates team to see if this can be done - April 2020
You would like to see more study rooms in the Library at Holloway Campus We are hoping to create one more study room by Autumn 2020
You asked for more e-books covering a wider range of topics Until 30 June 2020 we will have access to c.48,000 JSTOR e-books and can then purchase titles at the end of the deal based on usage statistics.
You asked for more therapy dog visits We ran visits in January 2020 at both Holloway and Aldgate Libraries and hope to run more in April
In a recent poll of your favourite books and genres, you asked for more Reading for Pleasure titles We have purchased a number of the authors that were not already in stock including Frank Herbert, Zadie Smith, Tomi Adeyemi, Maya Angelou, Khaled Hosseini and Rupi Kaur. Search the catalogue for more Reading for pleasure books
You said that Holloway library was not as attractive as it could be Over the Summer, we created a new Reading for Pleasure soft seating area, painted some walls and put up some vibrant artwork on both floors. We hope you like the improvements
You said you wanted 24/7 opening Holloway Library is going to open 24/7 for both exam periods: 6 to 31 January 2020 and 6 April to 29 May 2020
You said you didn't know about the role of the Academic Liaison Librarians We created a new video to tell you
You said that Library Matters contained too much text We introduced a new version with more videos and graphics instead of large blocks of text
Feedback Response
You asked for longer weekend opening hours Both libraries are open for 3 hours longer - until 22:00 - on Saturdays and Sundays from 26 January til the end of May 2019
You asked for evening opening of the Special Collections Reading Room The Reading Room is now open til 7pm one day a week
You said that 24 hour loan books did not give you long enough to use or return them We have extended the loan period for these items to 3 days
Feedback Response
You asked us to keep Libraries open all night, every night during the exam period We were open 24/7 during the January exam period so you can study around the clock
You asked us to provide staplers All London Met copiers/printers have staple facility when you print
You said the Holloway Road Library's first and second floor toilets are in poor condition Our Estates Department refurbished the first and second floor toilets. We hope you like them.
You asked for more light boxes to help with your work in Aldgate Library We purchased several light boxes this summer which are located on the 3rd floor
You asked for more face to face IT help in the libraries TechSmart runs sessions during term-time any weekday between 9.30am and 5.30pm in the Aldgate library, Holloway library or Moorgate Hub. Details are listed with our opening hours
You said the lift in the Learning Centre was very slow Estates replaced the main lift in Summer 2017.
You asked us to provide videos on how to find a book We have produced three videos on finding books on the catalogue, finding books on the shelves and using e-books
You asked for a nicer work environment in the Silent Zone of Holloway Library Go and have a look at the wonderful new park scene on the wall!
You said it was hard to find your way around Aldgate Library We produced visual floor plans located in stairwells and by the lifts
chat loading...