Feedback from the Welcome Week Survey

The Welcome Week Survey ran between 3 and 20 October, with over 1600 students taking the time to tell us how the first few weeks of University had been for them. I’d like to thank all those who participated.

The results of the survey have now been shared with staff teams across London Met, who have identified the actions needed based on the results.

The following blog has been put together to highlight the actions staff will now take to demonstrate our commitment to acting upon your feedback in order to provide you with the best student experience.


A significant number of students indicated they were neutral or unsure on how to access library resources. Below is a list of of key information provided by the Library team that can help students access library resources:

  • the libraries are open: check the library web pages for the latest news about opening hours.
  • Click and Collect: there is access to books via our Click and Collect service, and we have already spent over £60,000 on new books so far this year with more being ordered every day.
  • Module Reading Lists help students to find recommended reading, including many e-resources. Just type in your module code to find your reading list. We are also liaising with academic colleagues to identify book chapters and journal articles to digitise and add to the reading lists, so that more content is available online for students 24/7 wherever they are.
  • bookable study seats and computers are available.
  • virtual support (via chat and email) is available seven days a week. The email addresses and the chat button are prominent on the library home page. Our Academic Liaison Librarians can help with finding resources too.

Careers and Employability

Whilst most students highlighted they knew about our Career Services, some identified that they did not know how to access those services.

To help with this, the Careers and Employability team plan on:

  • providing students with more targeted information, advice and guidance about relevant careers and employability services
  • continuing to work with Schools to embed careers education provision in the curriculum.

Find out more on our Careers Services.

University Wide feedback and Actions

Staff at London Met worked hard on ensuring as many students as possible had a smooth enrolment process. However, there were pinch points within our processes this year that led to some students having a disappointing or frustrating experience at the beginning of term. 

These issues are linked to our data systems and the ripple effects of creating the new School Offices, which will be critical to ensuring a positive student experience in the long run. 

The University has taken on board that these new processes need more work, and are taking steps to support colleagues to ensure that a greater proportion of students have an excellent enrolment experience. 

Additionally, we will look to:

  • further refine communications for enrolment
  • improving response times to queries, and having FAQs to better support students and staff
  • ensuring all students have access to timetables and Weblearn without delay
  • improving our internal data systems to create a smoother experience for students
  • running a series of internal ‘Start of Year’ groups for staff to reflect on Welcome Week and implement changes for future enrolment
  • next year, streamline and improve the system of late induction with a simple, repeating message that gives clear instruction for students on how to get online, and to use Weblearn and their London Met email address. This will be embedded into modules during the first four weeks of semester. 

The Students’ Union (SU)

The number of students who recognised the Students’ Union were involved in part of their induction processes was around 36%. The Students’ Union will work improve this in the future by:

  • aiming to have contact with at least 90% of new London Met students by the end of their first week
  • ensuring that all students at London Met feel part of a University-wide community.

They will achieve these goals by:

  • having the SU more efficiently embedded into the course induction processes at the start of term
  • working with Schools and course leaders to ensure invites are extended to SU representatives
  • ensuring the SU gets access to student data earlier, which allows better communication with students. This will adhere to data sharing agreement and  General Data Protection Regulation (GDPR) laws, and it means you can sign up for events, access services and much more
  • closer partnership working with the Events team to ensure a cohesive experience of the events being put on in the first few weeks of term, including the freshers activities. 


Thank you again for taking part in the survey.

Best wishes,

Conor Murray-Gauld

Student Engagement Manager

London Metropolitan University 


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