Wellbeing and support services

As a London Met student, you'll have access to a school office where you can go to get help and support about things such as fees and funding, your timetable, ID cards, mitigating circumstances, module registration, Council Tax exemption certificates, exam arrangements and more.

The school office that's assigned to you depends on the academic schools your course is taught in.

Find out which school office can help you.

Our student services team is here to help you get the most out of being a student at London Met. Our experienced and professional staff are committed to helping you achieve your full potential while at university and do so by ensuring you have access to professional information and support. You don’t need to have a problem to come and see us – many of our services aim to help you gain transferable skills and maximise your experience. If, however, you do encounter problems during your time with us, we’re here to help.

Your school office can make you an appointment with one of the specialist teams opposite if you need it.

For more information, visit the Student Services pages.

Our specialist student money and accommodation advice team provides advice and support on undergraduate and postgraduate funding for home and EU students, as well as accommodation. Support is provided via confidential face-to-face drop-in sessions and appointments as well as via email and telephone.

Your success at university is more secure if you have proper funding arrangements in place. We offer friendly, informed support and guidance on a range of issues including fees, funding, financial difficulties, support with making your funding application to Student Finance England or its non-UK team, and support in liaising with the University’s fee and income collection teams. We provide downloadable funding information sheets, funding/budgeting films and information about local services. We also run workshops and can meet with you on a one-to-one basis to explore your individual concerns. We can help with complex areas affecting funding entitlement such as previous study, as well as helping to ensure students with children receive their full funding entitlement.

Finding a suitable place to stay can help you make the most of your time at London Met. We provide information, guidance and advice on finding accommodation in external student halls of residence and private rented accommodation. We also provide guidance on homestays (living with a British family), single semester and short stay accommodation, hostels, bed and breakfasts, rental agreements and sharing with other students. We can assist you with completing application forms for halls of residence and with tenancy agreements. We’re also happy to make recommendations to external hall providers, landlords and agents. 

For a list of the halls available and information on how to apply, please visit our halls of residence webpage.

Private rented accommodation refers to privately owned rooms, flats and houses being let out by their owners for residential purposes. The rent is paid either weekly or monthly and you would normally sign a contract (a tenancy agreement) with the owner. Register on our database of privately rented accommodation to view available rooms, flats and houses.

Read further information about our accommodation and advice services.

We take your future employment seriously and are committed to helping you build a rewarding career. We offer the following services to get your career on track from  the moment you start your course: 

• one-to-one professional careers guidance, including advice on how to make an impact with employers through your CV, applications and interviews
• regular recruitment events to help you find a job
• employer-led workshops and seminars
• registration with the Job Shop, which advertises paid opportunities such as placements/internships, part-time, temporary and graduate vacancies, as well as valuable volunteering opportunities with community organisations
• employability skills training

The London Met careers portal has CV support, application help, interview practice tools, employer insights and a range of other resources that can help you find work.

Find out more about the careers support on offer.

Our volunteering service offers a range of ways to build your personal and professional skills. You can get involved in volunteering and transferable skills training, which will help to improve your chances of gaining employment in your chosen field. You will also increase your self-confidence, enhance your learning and make useful contacts that can help in your future career.

Read more about volunteering opportunities.

Everyone needs support from time to time and it’s best to seek it before a situation becomes too problematic. Our professional counsellors provide confidential one-to-one counselling on a wide range of emotional difficulties. Students find that talking things through with a counsellor is really helpful – it gives you time to examine and understand your concerns and to explore more effective ways of dealing with them.

The Counselling Service can also offer support if you have a mental health difficulty or have concerns about your ability to engage effectively with university life and study. 
The aim of our work is to provide helpful psychological support as well as advice and guidance on internal and external support options. Find out more about our counselling support.

You can also meet with a counsellor to discuss how to maximise your personal and academic potential. In addition, we run workshops on a wide range of personal development topics and transferable skills. Linked to this is an innovative study programme that you can complete at your own pace by following a home study guide and attending a small number of workshops. On successful completion of the programme, you will be awarded the Certificate in Personal Development and Emotional Awareness.

For further details and to register for the programme, please contact the Counselling Service at counselling.studentservices@londonmet.ac.uk or phone: +44 (0)20 7133 2093

The London Met Disabilities and Dyslexia Service (DDS) offers advice, information and support for students with a disability or a Specific Learning Difference (SpLD) such as dyslexia or dyspraxia. We support students who are deaf or hard of hearing, blind or partially sighted, have chronic long-term health conditions or mental health difficulties. We also provide advice and screenings to students wishing to clarify if they have an SpLD.

In line with the Equality Act (2010), we can recommend reasonable adjustments in order to ensure you can participate as fully as possible in the academic and social life of the University. This can include adjustments to teaching, examinations, the physical environment and methods of communication. We can also provide advice and guidance on the funding available to disabled students (such as Disabled Students’ Allowances).

You’re advised to obtain medical (or other) evidence of your condition and to make contact with the DDS well before your course begins so that we can get your support in place at the start of your course.

For further details please contact: +44 (0)20 7133 2188

Find out more about our Disabilities and Dyslexia Service.

Our international student advice team can provide specialist support on a range of issues such as visas and immigration, finance and general advice. Once enrolled, you can also meet us in person by making an appointment. We’re available to help you before you arrive and also throughout your time as a student at London Met.

Our high-quality study environments contain a huge collection of printed books and journals with the choice to work in group or silent zones. You will also have access to a wide range of e-books, e-journals and databases, as well as our special collections, which contain rare and unique materials relating to many of the courses we offer.

Our libraries have hundreds of open access PCs and Macs, Wi-Fi, self-service borrowing facilities and experienced staff available 
to help you make the most of the library resources.

You can also borrow a Chromebook for up to four hours from one of our self-service laptop lockers at both of our campuses.

Our professional academic liaison librarians are qualified to provide learning support and information skills training, and can ensure the appropriate information resources you need are available throughout your course. Your librarian is also trained to provide help specifically for your course to help you find and use the best resources available. You can attend scheduled enquiry sessions or book a one-to-one appointment.

We’ve developed an open course called Library Matters (accessible with your London Met username and password) to provide information literacy skills for use during your time at London Met.

Visit our library pages.

Through our Peer-Assisted Student Success (PASS) Scheme, all first-year students have access to friendly advice and guidance from success coaches, who are trained, successful second and third-year students from the same subject area.

The PASS sessions are part of your course and success coaches can draw on their own knowledge and experience of the subject to boost your progress in various ways. They can help you develop a better understanding of your course content and what is required in assessments, as well as good academic skills and effective ways to be a successful student.