IT help and support

A list of software is available which will help you in studying remotely and using online tools. 

If you don’t have access to a laptop/the internet at home, please inform your course leader as soon as possible of any issues you may have around IT access. This could be to do with Wi-Fi/computing facilities/smartphone etc. Please provide your student ID number and the nature of the issue and contact details. 

Our Freshservice portal allows you to submit your IT requests online and keep track of their progress as we work to complete them. The portal allows you to update your requests, upload attachments and advise that your requests can be closed if the matter has been resolved.

If you have a quick IT query and want an instant response, our IT help chat facility is available on the front page of our Self Service Portal. The Portal can be accessed by clicking the button below. 

A member of our support staff will respond to your chat request as soon as possible. This service is available 24 hours a day, 365 days per year. Monday to Friday, 9am to 5pm this support is provided by London Met staff, out of hours your query will be answered by Norman Managed Services (University of Northumbria at Newcastle). 

Please note: There is an issue with IT Help Chat when logged in to the Self Service Portal on Internet Explorer. Please use a different browser if you need to use the chat function while you are logged in.  

020 7133 4444

The telephone line is open all year round and offers basic IT support (including help re-setting your password) from 5pm to 9am. This is an external service provided by Norman Managed Services (University of Northumbria at Newcastle).

The telephone line is open 24/7 all year round.

The TechSmart team are based in the University libraries and are available during term time for face-to-face IT support, as well as providing IT support on chat all year round. 

All of the team have studied at London Met themselves so are perfectly placed to answer your queries. 

TechSmart Desks can be found:

Holloway campus

Learning Centre
Ground Floor
Monday to Friday, 9am to 5pm
Term time only

Aldgate campus

Aldgate Library 
Ground Floor
Monday to Friday, 9am to 5pm
Term time only

Need help during the holidays or out of hours?

IT Help Chat (including help to reset your password) is available 24 hours a day, 365 days a year.
To access our chat facilities, please use the chat button on our Freshservice.
From 5pm to 9am all year round this service is provided by Norman Managed Services (University of Northumbria at Newcastle), and you can also access this level of support by calling 0207 133 4444.

IT Help and Support for Students

For IT help and support and our IT help chat facility please visit

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