Money and financial advice

Student Services photo

The Student Money and Accommodation Advice team provides confidential, face-to-face drop-in sessions and appointments on a range of issues from undergraduate and postgraduate funding for Home and EU students, to accommodation in student halls and private rented accommodation in London. We can offer support with making your funding application to Student Finance England or its non-UK team, and advice and help with resolving any difficulties you might have in the process with Student Finance England. We also provide funding advice if you are considering changing, suspending, or leaving your course, and support in liaising with other University teams, for example, the Student Fees Office and the Income Section. 

During the summer vacation student advisers are available for appointments at various times Monday to Friday, at Holloway Road Learning Centre and Aldgate, and on Wednesdays at the Moorgate Hub. To book an appointment please contact your Student Hub

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Our student advisers provide specialist accommodation advice for Home, EU, and International students, and specialist funding advice for undergraduate and postgraduate Home and EU students. We are available for drop-ins or appointments at the following locations and times during term time. 

Drop-ins (term-time only) from Monday 9 October

Aldgate Hub* - 9:30 until 12:30 Monday to Friday

Holloway Hub - 9:30 until 12:30 Monday to Friday

Moorgate Hub - 9:30 until 12:30 Tuesday and Wednesday only

Drop-ins are a first come first seen service, with each drop-in lasting a maximum of 20 minutes. As advisers can only see a certain number of students during each drop-in session, it is advisable to arrive as early as possible. If you arrive late or the maximum number of students has been seen, you will be referred to the next drop-in session, or invited to book an appointment.

*Aldgate Hub: You can now self check in to our Student Money and Accommodation Advice drop-ins. When you arrive at the Aldgate hub, enter your full name, Student ID and mobile number into the kiosk, and take a seat. The system will then notify you when it is your turn to see one of the advisers. 


During term time student advisers are also available for afternoon appointments. These are based in the Student Services centres at Aldgate (Calcutta House) and Holloway (Learning Centre) Monday to Friday and on Tuesday and Wednesday at the Moorgate Hub. 

To book an appointment please contact your Student Hub.

Vacation periods 

During the vacation period, student advisers are available for appointments only, Monday to Friday. Please see the appointments section (above) on how to book.

Are your finances out of control?

Do you borrow money to pay your bills?

Do you have rent arrears, money owed on gas and electricity, or unpaid phone bills?

Do you owe money on store and credit cards? 

We are pleased to announce we are now running a weekly debt advice service. Toynbee Hall are an external organisation who can help you get your debts back under control and draw up an IVA (Individual Voluntary Agreement). 

If you would like an appointment, please email with your name and student ID number and we can help get you booked in.  

Please take a look at our accommodation pages for information on external student halls of residence, private rented accommodation, short stay accommodation, summer accommodation, and landlord services. Alternatively, contact our advice team:

Student Hub: Aldgate +44 (0)20 7133 7002; Holloway +44 (0)20 7133 7001; Moorgate +44 (0)20 7133 7003
Student Pad:

Useful housing links

Rent calculator

Not sure who is responsible for repairs and maintenance in your rented home? Check out the following guidance from Shelter.

Shelter also provides information on how to check if your tenancy deposit is protected, as well as on how to proceed if your landlord doesn't refund your deposit at the end of your tenancy.  

Local support

Crisis Skylight

Tower Hamlets Food Bank

Toynbee Hall

Whitechapel Mission

Student Money and Accommodation Advice

020 7133 7001

020 7133 7002

Email (Home/EU students):

Email (International students):

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