IT help and support
Please contact the ICT Service Desk if you have any IT issues
Self Service Online IT Support
Please click on the link and enter details of the issue you are having. Once submitted this will go directly to the ICT Service Desk where they will help resolve your IT issues.
If you have a quick IT query and want an instant response click on the link above. A pop-up will appear; enter your name and click Submit. Then enter your query and click Send. A member of the ICT Service Desk will reply back immediately.
Online chat is available Monday to Friday from 9.00am to 5.00pm (excluding public holidays).
If you would prefer to contact the ICT Service Desk by using WhatsApp, go to the App on your phone and enter the following number to your contracts for 'LMU ICT Service Desk'.
WhatsApp number: 07831 145950
Note: this number is only for WhatsApp and will not be answered if you call it.
WhatsApp is available Monday to Friday from 9.00am to 5.00pm (excluding public holidays).
020 7133 4444
The telephone line is open 24 hours a day, 365 days a year.
Between 9.00am and 5.00pm on Mondays to Fridays the phones are answered by London Met IT staff. An out-of-hours service is provided by NorMAN, operated by University of Northumbria at Newcastle.
TechSmart (term-time only)
Get IT support at our TechSmart drop-in sessions. We provide advice about your devices and general IT support for students and staff.
Visit the sessions during term-time between 9.00am and 4.30pm:
Aldgate library: Mondays and Wednesdays
Holloway library: Tuesdays and Thursdays
Moorgate Hub: Fridays
Follow us on social media
Compliments, Suggestions and Complaints
We would love to hear from you. Your feedback is very important to us. If you have a compliment, suggestion or complaint please email: