IT help and support

Please contact the ICT Service Desk if you have any IT issues

Self Service Online IT Support

Please click on the link and enter details of the issue you are having.  Once submitted this will go directly to the ICT Service Desk where they will help resolve your IT issues.

Online Chat

If you have a quick IT query and want an instant response click on the link above.  A pop-up will appear; enter your name and click Submit.  Then enter your query and click Send.  A member of the ICT Service Desk will reply back immediately.

Online chat is available Monday to Friday from 9.00am to 5.00pm (excluding public holidays).

WhatsApp

If you would prefer to contact the ICT Service Desk by using WhatsApp, go to the App on your phone and enter the following number to your contracts for 'LMU ICT Service Desk'.

WhatsApp number: 07831 145950

Note: this number is only for WhatsApp and will not be answered if you call it.

WhatsApp is available Monday to Friday from 9.00am to 5.00pm (excluding public holidays).

Email

itsservicedesk@londonmet.ac.uk

Telephone

020 7133 4444

The telephone line is open 24 hours a day, 365 days a year.

Between 9.00am and 5.00pm on Mondays to Fridays the phones are answered by London Met IT staff.  An out-of-hours service is provided by NorMAN,  operated by University of Northumbria at Newcastle.

TechSmart (term-time only)

Get IT support at our TechSmart drop-in sessions.  We provide advice about your devices and general IT support for students and staff.

Visit the sessions during term-time between 9.00am and 4.30pm:

Aldgate library: Mondays and Wednesdays

Holloway library: Tuesdays and Thursdays

Moorgate Hub: Fridays

Follow us on social media

Twitter @LDNMetUni_IT

Facebook @LondonMetITServices

Compliments, Suggestions and Complaints

We would love to hear from you.  Your feedback is very important to us.  If you have a compliment, suggestion or complaint please email:

servicedeskmanagement@londonmet.ac.uk

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