Here at London Met we are keen that students have the opportunity to share their views and opinions in order to improve and enhance the student experience. To do this we undertake a number of student surveys throughout the year.
The regular student surveys that take place at London Met are:
- Professional Services Survey - November
- National Student Survey (NSS) - January - April
- Student Led Module Feedback Scheme - November
- Course evaluation survey - April
- Professional Services Survey - April
Other ways to have your say!
There are many other opportunities for you to comment on your student experience throughout the year. Please use our feedback schemes to ‘Tell Us’ about your experience. If you would like to give informal feedback or would like to ask a question about your time here at London Met contact your Academic Tutor.
Professional Services Feedback - April 2017
As part of the Student Charter the University promises that its students will:
‘be engaged with in a respectful, honest and constructive manner for us to seek your views, listen to your feedback'
Over the course of this academic year the University has run two surveys regarding the facilities provided by non-academic services, one in November 2016 and another more recently in April 2017. The results of both surveys have given us an insight into what you consider the most important aspect of the services we provide and also information on what we can improve.
In response to this our Estates department has developed a list of further investment to be made in toilets, Enrico’s Kitchen and further social learning spaces have had a budget of over £800,000 provisionally granted which is now awaiting approval by the board of governors in June 2017.
The Library was mentioned in over a third of the responses as one of the top three things that mattered most and had an overall satisfaction of over 82% rating the Library Service as either excellent or very good in both surveys. Library Services tell us:
“We will continue to maintain a high focus on customer service” to “effectively help students locate materials in the libraries, respond to their queries and maintain an environment conducive to learning”
Our Careers and Employability Service received an overall rating of 60.9% as excellent or very good and they inform us that they “will continue to offer high quality help and support to students, both on an individual and group basis, and we will continue to provide one to one advice and guidance to ensure that students are well placed to realise their goals”.
Other University departments have also created action plans in response to these and other surveys and we will continue to inform you of changes being made due to your feedback.
Student Reps represent students on their course, meeting academic staff regularly to raise issues and to work with the University to help improve courses and the student experience. Student Reps ensure your student voice is heard. They are a vital link between you, the University and the Students' Union.
Student Reps are there for you to feedback on your course and to voice the views and opinions of students at meetings with key members of staff. If you'd like to have a positive impact on the student experience - visit the MetSU website for more information.
- School of Computing & Digital Media Student Reps/staff