WiFi Access

The University uses eduroam for its wireless network.  Eduroam provides a WiFi service to the university sector, allowing students to access WiFi at their home institution and when visiting other participating institutions, using their university logon credentials.

Login details

Your username is your London Met email address.  Your password is your University password.

  • Username format: abc0123@my.londonmet.ac.uk
  • Password: Your standard University password

If you are unable to connect to eduroam please contact the ICT Servicedesk.

Manual device configuration setting

If you need to configure your wireless device to use eduroam, please use the following:

  • SSID: eduroam
  • Security Type / Encryption: WPA2/AES (WPA/TKIP will work but its use is depreciated)
  • Network Authentication Method: PEAP
  • User Authentication: EAP-MSCHAPv2

Connect to eduroam at other institutions

London Met students can also connect to eduroam when visiting other participating institutions. 

  • More information can be found at JANET Roaming, along with details of an eduroam app for iPhone, iPad and Android devices that helps to find eduroam points and gives information about how to connect to the service. 
  • A list of participating institutions can be found at The UK list.

Terms and Conditions

To use the service it is a requirement that you agree to the terms outlined in the University's ICT Acceptable Use Policy and also the JANET Acceptable Use Policy.

IT help and support for students

Please contact the ICT Service Desk if you have any IT issues.

Contact form

020 7133 4444


Online chat is available Monday to Friday from 9:00 to 17:00 (excluding public holidays). 

What's App

07831 145950 (only for WhatsApp, not direct calls)




The telephone line is open 24/7, 365 days a year including weekends and public holidays.

Between 9am and 5pm Mondays to Fridays, the phones are answered by London Met IT staff.  An out-of-hours service is provided by NorMAN, operated by University of Northumbria at Newcastle.


ICT Helpdesk portal

TechSmart (term-time only)

Get help during term-time at our TechSmart drop-in sessions:

  • Aldgate library: 9.00am-4.30pm Mondays and Wednesdays
  • Holloway library: 9.00am-4.30pm Tuesdays and Thursdays
  • Moorgate Hub: 9.00am-4.30pm Fridays
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