Tuition fee payment policy
Information on Paying Tuition Fees
UK/EU full-time undergraduates who are eligible for the fee loan
If you have not yet received your loan then you MUST bring evidence of your application for the loan to enrolment.
If you have not applied by the time of enrolment, please speak to a member of staff for advice on the next step. Please note that you may be asked to pay 50% of your fees in order to enrol.
If you have opted not to take out a fee loan, you will be required to pay your fees as laid out below.
Payment options for self-financing Postgraduate and Undergraduate students
Tuition fees are due and payable at enrolment. However, students are given three payment options:
To pay in full. UK and EU Postgraduate students are entitled to a 5% prompt payment discount if full payment is made prior to or at enrolment. This discount also applies to UK and EU Undergraduate students who started their courses in 2012/13
By two instalments - 50% at enrolment and 50% by 31 December. There are no instalment arrangements or discounts available for courses of one semester.
By one payment at enrolment of 50% of the total annual fee, followed by three equal instalments, beginning on the last working day of October and finishing at the end of December. These payments can be made either through the University’s e-pay system or by Direct Debit.
Students who are being sponsored by a third party commercial organisation must provide an original letter on a company letterhead confirming the amount the sponsor is paying and containing a Purchase Order number. The sponsor will be invoiced directly and will have 30 days to pay from the date of the invoice. Sponsored students do not qualify for a prompt payment discount.
Career Development Loan
Postgraduate Students eligible for a Career Development Loan must bring their application form to enrolment. 20% of the course fee MUST be paid at enrolment.
Every student who needs to pay fees will receive an invoice from the finance department which will show the full amount of fees charged for the academic year, and will not take into account any payments made. If a student has paid their fees in full then this invoice is for their records. This invoice also gives a student their first indication of the fee charged on the finance system, so is useful for the student to check that the fee charged is correct.
If a student wishes to query the amount that they have been charged then they can do this either by visiting their local Undergraduate or Postgraduate office or by emailing: firstname.lastname@example.org
It is helpful if students can provide some sort of documentation to show why they believe their fees are incorrect, i.e. the financial assessment letter from Student Finance England or the module registration form showing the number of modules they are taking. Please note that where the tuition fee is determined by the number of modules a student is taking we will work from the information on the student record system.
Sanctions for non-payment
If a student fails to make an agreed payment under any of the above arrangements then their access to University facilities may be suspended until either payments have been brought ‘up-to-date’ or full payment has been received.
By 31 December all tuition fees should have been paid, any student who has an outstanding balance at these dates may have their access to University facilities suspended. Suspended students are not entitled to attend lectures/seminars, or use any of the University’s facilities including library and computing services. Smartcard access to University buildings will be switched off and they will not receive any award until the outstanding fees are paid. Please also note that we have the right, under the regulations, to cancel any marks gained whilst a student is suspended. Students who are suspended when a semester starts will not be able to enrol for that semester unless they clear their debt before the last date of enrolment.
As set out in the University’s regulations, suspended students remain liable for their full tuition fees for the year. This contractual commitment is clearly stated on forms signed at enrolment.
Contact details for payment Queries
If a student wishes to discuss the method or timing of payment of their fees they should contact the Income Collection Section at the Tower Building on any of the numbers listed below:
020 7133 2528
020 7133 2060
020 7133 2179
020 7133 4031
If a student wishes to come in person to talk to member of the Income Collection team, staff are based in the Finance Department on the ground floor of the Tower Building.
The Income Collection Office is open between the hours of 9.00am and 5.00pm every weekday. Lunchtimes are always very busy, so please avoid times between 12 noon and 2pm if possible.
Problems with fee payment
The University recommends that students whose financial problems cause difficulty in making tuition fee payments as agreed, or whose fee assessment letter from Student Finance England is delayed should, in the first instance, contact Student Services to discuss their position.
If they are unable to make any payment commitment agreed with the Income Collection team, they should contact a member of that team as soon as possible.
Withdrawing from the course
The University also strongly advises that any student considering withdrawing from their course or suspending study should contact Student Services to discuss other options before making a final decision to withdraw.
Student Services can be contacted on the following numbers:
City Campus Students: 020 7320 2370
North Campus Students: 020 7133 2094
Leaving a course early does NOT remove the liability for the full year’s tuition fees. Once a student has enrolled then the whole fees are due. Students may apply for a reduction of their fees by contacting the Academic Registry at email@example.com. Please note any reduction of tuition fees is at the discretion of the Academic Registrar or their appointed nominee. It is extremely unlikely that a full waiver of fees will be agreed even for a student who leaves at the very beginning of the academic year.
Students should also note that if they stop attending without permission then they may be withdrawn from the University; if that happens then no further enrolment will be allowed.
Students who owe tuition fees from previous years are not normally allowed to re-enrol until full payment of the outstanding amount has been made. However, exceptional arrangements may be made to allow students to continue their studies. Any student wishing to discuss an outstanding debt should be directed, in the first instance, to the Debtors Section of the Finance Office on
020 7133 2345
0207 133 2241
Please note that the University reserves the right to require payment in full in advance of enrolment and/or evidence of funding for the correct academic year of the course.
The University uses third party agencies for the collection of outstanding debts. If any student fails to pay their dues after requests to do so, the University may refer the debt to an agency to collect on its behalf.
The University will, and does, take legal action against any student who does not pay their tuition fees and fails to respond to requests for payment. Such action may lead to a County Court Judgment being registered and Bailiff’s being asked to seize property. This may also affect a student’s credit rating and they may find it difficult to gain credit for six years.
Amount Due/Instalment Arrangements
Queries relating to invoices and amounts due, instalment arrangements, direct debits and automatic credit card payments, should be directed to the Income Collection Team, whose offices are located at:
166-220 Holloway Road
London N7 8DB
Tel: 020 7133 2060
Fax: 020 7133 2590
Make a Payment
If you would like to make a payment or have a query relating to methods of payment or payments already made, please contact either of our Cashiers Offices, located at:
166-220 Holloway Road
London N7 8DB
Tel: 020 7133 2016
Fax: 020 7133 2193
Both Income Collection and Cashiers offices are open from 9.00am to 5.00pm Monday to Friday.
The university is unable to accept payments originating from the following list of countries sanctioned by either the UK or the US. Students wishing to pay their fees from a non-UK bank account will be asked to confirm the source of funding.
Current sanctioned countries are:
Crimea, Cuba, Iran, North Korea, Sudan, South Sudan and Syria