IT Policies and Procedures

General IT policies

This policy applies without exception to all users of ICT facilities of London Metropolitan University.

ICT Studios code of conduct policy is based around food, drink consumption and mobile telephone usage.

Outline the code of conduct required in IT Studios, Libraries, and for media usage.

This policy highlights important information on how you should protect your password, best practice and support.

Regulations for the use of IT, Library And Media Resources, Services and Facilities

Media Loans

London Metropolitan University makes certain media and IT equipment ("Equipment") available for short term loan by students and staff ("Loan"). This document explains the terms and conditions apply to any such loan.

Social Media

This document serves to give non-mandatory advice on the effective use of social media and how users can better protect themselves online. It is a companion document to the University's Social Media Policy.

Staff and students are expected to be aware of and adhere to the expectations of this policy and other relevant University policies and procedures which apply in this context, particularly the Acceptable Use Policy, Information Protection (Security) Policy, Equality and Diversity Policy, Harassment Policy, Student Conduct, and Disciplinary Procedure.

IT help and support for students

Please contact the ICT Servicedesk if you have any IT issues.

Contact form

020 7133 4444



The telephone line is open 24/7, 365 days a year including weekends and public holidays.

Between 9 am and 5 pm Mondays to Fridays, the phones are answered by London Met IT staff.  An out-of-hours service is provided by NorMAN,  operated by University of Northumbria at Newcastle.


ICT Helpdesk portal


Online chat is available Monday to Friday from 9:00 to 17:00 (excluding public holidays). 

In Person

Get help term time at our IT desks located in the Aldgate and Holloway Road libraries.

  • Aldgate: 11am-5pm Mondays and Wednesdays
  • Holloway Road: 11am-5pm Tuesdays and Thursdays

Print Credit Refund Policy

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