Library service standards

Our service standards provide our users with an indication of the level of service they can expect from us in a number of key areas.  They are monitored, reviewed and reported regularly in order to improve the delivery of our services. Updated November 2017.

Service Area

  • We will provide a responsive enquiry service and a variety of spaces in which it is pleasant to work and study

Service Statements

  • We aim to be open for at least 99% of the advertised opening hours
  • We will provide a welcoming and accessible range of study environments to suit differing needs
  • We will provide an initial response to all email enquiries to library@londonmet.ac.uk within 2 working days*

* = a working day during the weekday Library Services operating hours

Service Area

  • We will provide timely, responsive, seamless discovery and access to all information resources that students and staff need for learning, teaching and research

Service Statements

  • Digital library resources will be available 24/7 on and off campus to all eligible users. Whenever we are aware of any problems or downtime, we will notify you via our social media
  • We aim to have 99% of new e-books available to users within one working day of purchase*

* = a working day during the weekday Library Services operating hours

Service Area

  • We will promote and facilitate awareness and access to all the information resources that students need for their studies whilst on and off-campus

Service Statements

  • We will provide relevant and up to date subject information on our web pages
  • Every student will have an Academic Liaison Librarian assigned to their course
  • We make information literacy training available for every student via content on Weblearn, face to face or online
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